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Popular Questions

Can I use my catalog on my own domain?
What does Kyte do?

Manage your business, 24 hours a day, from the palm of your hand. πŸ“±

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How do I set up my store on Kyte?

Make your products and services available to the world in 5 steps or less. 🌎

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Is there a limited amount of products and customers I can add?

Yes, there is a technical limit of 4.000 products and 1.000 customers to guarantee the processing speed of the app.

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Can I use Kyte on multiple devices?

Yes, you can use Kyte on as many devices as you need as long as they run Android or iOS.

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Can I have more than one shop in Kyte?

Each Kyte account creates a catalog with a set of products and specific stock. You can manage different shops by creating an account for each one.

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Can I use Kyte offline?
Which device do I need to use Kyte?

Kyte works on mobile phones or tablets running Android 5.0 (Lollipop) and higher or iOS 10.0 and higher.

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Is there a PC version?
Does Kyte have a backup?

Yes, Kyte saves your data in two ways: in your device's memory and on our cloud. ☁

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How do I advertise my products?

Kyte was created to help in the management of your business but it does not have tools for advertisement. To help with this we integrated the online catalog with Facebook and Instagram.

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Is Kyte free?

We offer two options of plans: FREE which has the necessary resources for those who are just starting out and is free forever. The PRO with advanced sales and administration functions. Monthly or annual fees are set according to your country and we offer a discount on your annual subscription.

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How long is the trial period?

From the moment your Kyte account is created, you have access to 7 days of PRO plan to test all the resources the app has to offer. After this period, you will have the option to subscribe monthly and yearly or continue using our FREE plan for as long as you wish.

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How can I subscribe to the PRO plan?

During and at the end of the 7-day trial you will have the option to subscribe to the PRO plan, just tap on Subscribe on the main page of the app.

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Are there any extra fees?

No, we only charge for the subscription to the PRO plan which grants access to all the features in the app. So, the profit from your sales is all yours!

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How do I charge my customers?

The app doesn't process payments online but you can charge your customers when delivering the product or during pick up.

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Can I connect Kyte to my printer?

Yes, Kyte can connect with mini thermal printers via Bluetooth 2.0 and 4.0, with ESC/POS language and 80mm or 58mm receipts.

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How to share my catalog as a QR code?

The app generates a link of your online catalog that can be shared via WhatsApp directly from the app but if you prefer to generate a QR code, here are some sites that make the conversion for free.

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Selling with Kyte

How do I manage my deliveries?

Let us help you stay safe and profitable in the world of today. 😷

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Converting your profile into a business account on Instagram

Instagram Shopping is part of Instagram's business tools so you need to change your profile from personal to business.

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Set up a shop in Facebook

To integrate Kyte and Instagram, you need to have a shop active in Facebook and a a feed of your online catalog updated constantly in Kyte.

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Verifying your catalog's domain in Facebook

If you are having issues with Instagram Shopping, it might be because your Kyte's catalog domain wasn't verified in the Commerce Manager.

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Highlighting products on the app and the catalog

Highlight the products you want your customers to see as soon as they open the catalog and help your staff get to them quicker at Checkout. ⭐

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Request New Analysis of Instagram Shopping

If you had your review disapproved for the Instagram Shopping feature? Here are some tips on what to do before requesting a new analysis.

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Using Pay Later and Store Credit on Kyte

Learn how to use our newest payment methods and with them create a greater bond with your customers!

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Understanding customer accounts

Learn how to manage receivables and store credits granted to your customers, a tool to build a healthier relationship with them. 🀝🏽

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Making your first sale in person.

Let's learn how to make your first of many sales with Kyte. This tutorial will also teach you how to link a customer to your sale, add a discount and select different payment methods.

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Splitting a bill across multiple payment methods.

Customers asking to split a bill is an extremely common scenario for businesses. Learn how to split a payment between multiple forms of tender.

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Submitting the request for Instagram Shopping

See how to set up Instagram Shopping and start selling on three different platforms: Kyte, Facebook and Instagram.

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Printing a receipt after a sale.

Learn how to print receipts after a sale using a bluetooth thermal printer.

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Selling by weight or length.

Learn how to sell products in fraction. If you have a bakery, market, meat shop, hardware store or any other type of business that require you to sell products by the kilo, pounds, meters, inches, etc., this tutorial is for you.

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Sending a receipt.

There are many ways to send digital receipts to customers. You can send them by WhatsApp, email, text message or social media. This tutorial will show you how to do just that. 🧾

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Selling a non-inventoried product.

Learn how to use the "Quick Sale" tool to sell products that haven't been added to inventory. This feature can help you during those busy days when you need to sell something, but haven't had the change to add it to inventory just yet.

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Canceling a transaction.

See how to void a transaction on Kyte.

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Accessing your transactions history.

See how many sales you've made, the amount sold and details on who bought what and when. You'll be able to select a period of time and get an overview of your transactions.

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Adding large quantities to cart.

There's no need to tap an item multiple times to add different quantities to cart. Kyte has a feature that assists you with adding large quantities in seconds.

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Taking orders.

Learn how to take orders with Kyte and set an order status.

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Creating a Business Page on Facebook

Here is how you can create a business page for your shop on Facebook, this way you can offer your customers a more professional looking profile and manage the success of your businees.

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Products &Β Inventory

Adding products by weight or length (kg, lb, etc.).

This feature is excellent for small businesses such as supermarkets, bakeries, ice cream parlous and hardware stores because it allows you to sell products in any unit of measurement.

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Editing or deleting categories.

We know that things change, which is why this tutorial will show you how to edit or delete a product category.

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Editing or deleting a product.

Product information are always changing. This tutorial can will teach you how to easily change the price, picture or any other information about the product. You'll also learn how to delete a product.

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Adding extra photos to the same product

Show your customers details of the products they are about to order and help them make a more informed purchase. 🧐

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Creating your first product.

Learn how to add a new product to inventory. This feature allows you to enter product information such as price, cost, category, quantities in stock and picture. You may also add a description that can be used when selling this product online.

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Bulk Import products to your database

See how to have your data imported into your account.

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Creating product categories.

Learn how to create different categories to organize your products better.

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Managing your inventory.

This tutorial will walk you through the basics of Kyte's inventory management system.

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Sharing your product catalog

Share your catalog and increase the visibility of your business. πŸš€

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Following your stock movements

No need to wonder when, who and how the stock of an item was changed. This tutorial will show you how to access details on the stock movement of each item.

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Customer Directory

Creating a new customer.

Add new customers accounts to Kyte, this way you can have all their information at hand when making a sale as well as when you decide to make a markting campaign by e-mail, text message or WhatsApp.

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Checking a customer's purchase history.

Understanding your customer's shopping behavior is important for the success of your business. This tutorial will show you how to access their transaction history so that you can see what was bought and when.

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Editing or deleting a customer.

Learn how to add or update customer information so that you can change their name, phone number, address or anything else you need. We'll also teach you how to delete a customer account.

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Ordering from the online catalog.

You sent your customers the link to your catalog, now what? πŸ€”

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Importing contacts in bulk.

Learn how to import customers from the contact list on your phone, o request our team to import them form a file.

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Analytics &Β Reports

Accessing your profits.

Learn how to view your profit reports and gain deepen

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Generating a revenue report.

Your revenue is the money your business made from its normal activities, usually from the sale of goods and services to customers. This tutorial will show you how to access this important piece of business information.

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Viewing your top-selling products.

Do you know which products are selling the most? This tutorial will show you how to access a list of your hottest products.

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Accessing a payment method report.

How do your customers like to pay? This tutorial will show you how to access a payment methods report and give you the answer to this question.

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Accessing reports and analytics.

Understanding how your business is doing is vital for your success. This tutorial will show you how to access sales, revenue, profits and more.

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Settings &Β Configuration

Hiding canceled transactions

Don't let canceled transactions get in the way. This is how you hide them from view. πŸ™ˆ

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Changing the currency symbol

Kyte will show the dollar sign by default but you can easily change that. This tutorial will show you how to change the currency symbol. πŸ’²

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Adding staff members to Kyte.

Stay in sync with your whole team by bringing your staff members to Kyte. πŸ€œπŸ½πŸ€›πŸ½

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Switching user accounts.
Connecting your bluetooth receipt printer.

Kyte works with most bluetooth thermal printers currently available in the market. This tutorial will show you how to pair your printer to your device and connect it to Kyte. πŸ–¨

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Using Kyte on multiple devices

Learn how to access your business information for other devices. This tutorial will show you how to access your data from a different account.

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Backing up your data.

Kyte automatically backs up your data whenever you're online. This way, your data is store in the cloud and is accessible at all times on any device.

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Allowing app permissions manually.

In order for Kyte to work properly we ask permission to use your camera, access your storage and location. This permission requests usually pop up when you first install the app, but sometimes you need to set them manually and this tutorial will teach you how to do just that.

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Deleting all your data.

Sometimes we need to start afresh. This tutorial will show you how to delete all your data from Kyte including sales, products and customers.

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Creating a Kyte account.
Editing users on Kyte
How to reset your password
How to use WhatsApp in your online catalog πŸ’¬

If you already have a good interaction with your customers using WhatsApp or would like to start one, you can make it available for them to chat with you directly in your online catalog.

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Receiving payments for sales on Kyte

Offer your customers the option to choose how they want to pay before completing their orders. πŸ€‘

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Sell on Kyte, Facebook and Instagram

Check out how you can take advantage of Instagram Shopping and Facebook's Commerce Manager to advertise your shop and boost your sales. πŸš€

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Personalize your receipts

Personalize your receipts according to the style of your business, it is quick and easy. πŸ˜‰

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Removing the decimal point.

We know that not every country uses the decimal points for their currency, which is why this tutorial will show you just how to remove it.

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Subscribing to Kyte PRO.

Gain access to features such as inventory management, multi users and more by subscribing to our PRO plan.

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Building your online catalog.

The online catalog works as a web page of your products where orders can be placed but payment and shipping / pickup need to be arranged directly with your customers.

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Converting CSV files to Excel.

The files you export from Kyte come in CSV format, but they can be easily converted into spreadsheets. This tutorial will show you how to do that.

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Clear Cache to fix bugs on Android

When an app is installed or updated, some bugs might show app. This is how you can fix some of them.

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Understanding the online orders system.

Here is how you can manage the orders made on your online catalog. πŸ“²

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Integrating Kyte's catalog with Facebook

Now that you have a business page and a shop in Facebook, it is time to integrate them with your Kyte catalog so the products will appear in Instagram as well.

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Community

Find and share solutions, suggestions and feedback with Kyters from all around the globe.

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Feedback Hub

Feedback Hub gives you a direct channel to send your feature ideas, general suggestions or comments.

Send us feedback

Message us

If you're having trouble or need assistance, we're here for you.