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Popular Questions

Can I use my catalog on my own domain?

Learn how to use Kyte's catalog on your on website domain!

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What does Kyte do?

Manage your business, 24 hours a day, from the palm of your hand. 📱

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Is there a limited amount of products and customers?

You can add up to 5.000 products and 1.000 customers to your Kyte account!

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Can I use Kyte on multiple devices?

Yes, you can use Kyte on as many devices as you need as long as they run Android or iOS.

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Can I have more than one shop in Kyte?

Each Kyte account creates a catalog with a set of products and specific stock. You can manage different shops by creating an account for each one.

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Can I use Kyte offline?

Learn how to use Kyte App offline and get full control of your business!

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Which device do I need to use Kyte?

Kyte works on mobile phones or tablets running Android 5.0 (Lollipop) and higher or iOS 10.0 and higher.

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Does Kyte have a backup?

Yes, Kyte saves your data in two ways: in your device's memory and on our cloud. ☁

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How do I advertise my products?

Kyte was created to help in the management of your business but it does not have tools for advertisement. To help with this we integrated the online catalog with Facebook and Instagram.

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Is Kyte free?

We offer two options of plans: FREE which has the necessary resources for those who are just starting out and is free forever. The PRO with advanced sales and administration functions. Monthly or annual fees are set according to your country and we offer a discount on your annual subscription.

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How long is the trial period?

From the moment your Kyte account is created, you have access to 7 days of PRO plan to test all the resources the app has to offer. After this period, you will have the option to subscribe monthly and yearly or continue using our FREE plan for as long as you wish.

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How can I subscribe to the PRO plan?

During and at the end of the 7-day trial you will have the option to subscribe to the PRO plan, just tap on Subscribe on the main page of the app.

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Are there any extra fees?

No, we only charge for the subscription to the PRO plan which grants access to all the features in the app. So, the profit from your sales is all yours!

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How do I charge my customers?

The app doesn't process payments online but you can charge your customers when delivering the product or during pick up.

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Can I connect Kyte to my printer?

Kyte can be connected to mini thermal printers via Bluetooth 2.0 and 4.0. They need to use ESC/POS language and offer 80mm or 58mm receipts.

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How to share my catalog as a QR code?

The app generates a link of your online catalog that can be shared via WhatsApp directly from the app but if you prefer to generate a QR code, here are some sites that make the conversion for free.

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Selling with Kyte

How to manage orders made in the app

If you don't want to make a sale right now or need to save the transaction as an order, follow the steps in this tutorial.

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How to edit orders

Orders can be edited up to the moment the payment is registered but there are some important details to be considered!

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How to manage orders made in the online catalog

See how to take orders from the online catalog and complete them as in-app sales.

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How to cancel a sale

Made a sale and need to cancel it? It's quick and easy just follow the steps in this tutorial.

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Sharing receipts with your customers

Let’s see how to share receipts by email, WhatsApp and using your social media!

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Adding large quantities to cart

Here you learn how to sell many products at once!

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Highlighting products on the app and the catalog

Highlight the products you want your customers to see as soon as they open the catalog and help your staff get to them quicker at Checkout. ⭐

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Online Payment: Enable payments in the online catalog

Accept online payments made directly in the catalog and make it easier for your customers to complete their purchases. 💲

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How to cancel an order

Did you make an order and need to cancel it? It's quick and easy, just follow the steps in this tutorial.

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How to make an order in the app

See how to make an order directly in the app and save it to be completed later.

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How to manage the pay later and accounts with Kyte

Offering the option to pay at a later date can improve your relationship with your customers and increase the chances of them coming back. Start managing this process with Kyte! 🤝🏽

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How to make sales in person

Let's learn how to make your first of many sales with Kyte. This tutorial will also teach you how to link a customer to your sale, add a discount and select different payment methods.

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Splitting a bill across multiple payment methods

Customers asking to split a bill is an extremely common scenario for businesses. Learn how to split a payment between multiple forms of tender.

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Printing a receipt on a Bluetooth connected printer

The receipt can be shared on WhatsApp, social media apps, email or opened as a PDF but it can also be printed on a thermal printer connected to your device via Bluetooth.

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Selling by weight or length.

Learn how to sell products in fraction. If you have a bakery, market, meat shop, hardware store or any other type of business that require you to sell products by the kilo, pounds, meters, inches, etc., this tutorial is for you.

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Adding observations to sales

Learn how to place information about the transaction with a couple of clicks.

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Selling a non-inventoried product

Learn how to use the "Quick Sale" tool to sell products that haven't been added to inventory. This feature can help you during those busy days when you need to sell something, but haven't had the change to add it to inventory just yet.

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Accessing your transactions history

See how many sales you've made, the amount sold and details on who bought what and when. You'll be able to select a period of time and get an overview of your transactions.

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Products & Inventory

Adding products by weight or length (kg, lb, etc.).

This feature is excellent for small businesses such as supermarkets, bakeries, ice cream parlous and hardware stores because it allows you to sell products in any unit of measurement.

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Creating your products on Kyte

Let’s learn how easy it is to register your products by adding photos, prices, categories, and several other details!

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How to manage categories for your products

How to help your customers find what they want more quickly? You can separate your products into categories for easy navigation in your online catalog.

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Adding extra photos to the same product

Show your customers details of the products they are about to order and help them make a more informed purchase. 🧐

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How to edit a product

Products are always changing and this tutorial will show you how to easily edit them so your customers always have the most updated information.

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How to edit categories for your products

We know that things change, which is why this tutorial will show you how to edit or delete a product category.

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Sharing your online catalog on Kyte

Share your online catalog and make your business more visible online!

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How to manage your stock

See all the features that inventory management has to offer and better control the result of your sales, as well as how much to invest in new items.

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How to follow your stock movement history

Check the stock movement of your products and stay on top of what is sold and returned.

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How to enable stock management for your products

See how to enable inventory management on your Kyte and stay up to date with your inventory ins and outs.

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How to add or remove items from your stock

See how to add or remove items from your inventory manually, just enter the amount of products currently available and the system will update the history for you.

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How to delete a product

Need to remove or delete a product? Here is how you do it.

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How to create categories for your products

Help your customers find what they are looking for, create categories for your products in the online catalog.

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How to delete categories for your products

Do you need to remove or remove a category from your online catalog? This is how you do it.

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Bulk Import products to your database

See how to have your data imported into your account.

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Customer Directory

How to edit a registered customer

Learn how to add or update customer information so that you can change their name, phone number, address or anything else you need.

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Checking a customer's purchase history

Understanding your customer's shopping behavior is important for the success of your business. This tutorial will show you how to access their transaction history so that you can see what was bought and when.

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How to register a new customer

Add new customers accounts to Kyte, this way you can have all their information at hand when making a sale as well as when you decide to make a markting campaign by e-mail, text message or WhatsApp.

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How to manage your customers

Register your customers contact information and have quick access to their WhatsApp, email and address on the go. 📇

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How to delete a registered customer

Follow the steps in this tutorial to delete a customer already registered in your Kyte.

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Analytics & Reports

Accessing your profits.

Learn how to view your profit reports and gain deepen

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Viewing your top-selling products.

Do you know which products are selling the most? This tutorial will show you how to access a list of your hottest products.

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Generating a revenue report

Your revenue is the money your business made from its normal activities, usually from the sale of goods and services to customers. This tutorial will show you how to access this important piece of business information.

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Accessing a payment method report.

How do your customers like to pay? This tutorial will show you how to access a payment methods report and give you the answer to this question.

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Accessing reports and analytics.

Understanding how your business is doing is vital for your success. This tutorial will show you how to access sales, revenue, profits and more.

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Convert CSV File to Excel: How to Export Your Reports

CSV files have data separated by commas. Convert these files into Excel or Google Sheets and have greater control of your sales, customers and inventory using Kyte's detailed reports.

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Settings & Configuration

Backing up your data.

Kyte automatically backs up your data whenever you're online. This way, your data is store in the cloud and is accessible at all times on any device.

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Hiding canceled transactions

Don't let canceled transactions get in the way. This is how you hide them from view. 🙈

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How to edit users in your staff

If you already have a created user in the account and want to make changes to its information or permissions check out this tutorial.

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Pairing Kyte with your Bluetooth thermal printer

Kyte works with most bluetooth thermal printers currently available in the market. This tutorial will show you how to pair your printer to your device use it on the app. 🖨

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How to subscribe to Kyte's PRO plan

Do you want to have greater control over your sales and results? Then sign up for Kyte's PRO plan and have all the resources you need to manage your business from wherever you are in the palm of your hands.

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Switching user accounts.

Learn how to switch users on your Kyte account

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How to customize your receipt in Kyte

Customize your receipts according to the style of your business, it is quick and easy!

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Removing the decimal point

We know that cents are not used in all countries, so we are going to learn how to remove decimal points.

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How to reset your password

Trouble logging in your Kyte account? Don't worry, we got you! Learn how to reset your password right now.

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Allowing app permissions manually.

In order for Kyte to work properly we ask permission to use your camera, access your storage and location. This permission requests usually pop up when you first install the app, but sometimes you need to set them manually and this tutorial will teach you how to do just that.

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Deleting all your data

Sometimes we need to start afresh. This tutorial will show you how to delete all your data from Kyte including sales, products and customers.

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How to add staff members to Kyte

Stay in sync with your whole team by bringing your staff to Kyte. You can create a customized user for each of them. 🤜🏽🤛🏽

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Changing the currency symbol

Kyte will show the dollar sign by default but you can easily change that. This tutorial will show you how to change the currency symbol. 💲

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Using Kyte on multiple devices

Learn how to access your business information for other devices. This tutorial will show you how to access your data from a different account.

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Setting up delivery fees

Expand your business' reach by adding delivery fees for different areas and let your customers choose what suits them better. 🚚

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How to edit or cancel your PRO plan

Do you need to change or cancel your subscription to the PRO plan? You can do this through the app or contact our support team for help.

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How to deactivate or delete users

Is there a user you no longer need in your account? You can deactivate it or delete it, whichever you prefer.

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How to enable guest login on Kyte

Would you like to promote your sales in our Online Catalog? Activate the options of login as a guest so that your customers must inform their delivery address and phone contact only.

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Receiving payments for sales on Kyte

Offer your customers the option to choose how they want to pay before completing their orders. 🤑

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Creating your online catalog

The online catalog is the easiest way to showcase your products and sell 24 hours a day, 7 days a week.

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Clear Cache to fix bugs on Android

When an app is installed or updated, some bugs might show app. This is how you can fix some of them.

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Feedback Hub

Feedback Hub gives you a direct channel to send your feature ideas, general suggestions or comments.

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If you're having trouble or need assistance, we're here for you.