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Popular Questions

Yes, with Kyte you can!

Do you want to know what the app has to offer you and your business? Take a look at what our users were searching for and found here on Kyte. ๐Ÿ’š

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Yes, Kyte has it!

Looking for resources specific to your type of business? Kyte was created with the intention of offering management tools for a wide range of market segments, so there is sure to be something for you. โœ…

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What does Kyte do?

Manage your business, 24 hours a day, from the palm of your hand. ๐Ÿ“ฑ

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Understand Kyte's new plans

If you've been using Kyte for a while understand what's changed in our plans, if you just arrived check out the resources we have for you!

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I subscribed to the PRIME plan, now what?

Learn more about what PRIME has to offer in terms of features, functions and how our team of experts can help your business grow even more!

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Selling with Kyte

How to manage orders made in the app

If you don't want to make a sale right now or need to save the transaction as an order, follow the steps in this tutorial.

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How to edit orders

Orders can be edited up to the moment the payment is registered but there are some important details to be considered!

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How to manage orders made in the online catalog

See how to take orders from the online catalog and complete them as in-app sales.

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How to cancel a sale

Made a sale and need to cancel it? It's quick and easy just follow the steps in this tutorial.

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Sharing receipts with your customers

Letโ€™s see how to share receipts by email, WhatsApp and using your social media!

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Adding large quantities to cart

Here you learn how to sell many products at once!

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Highlighting products on the app and the catalog

Highlight the products you want your customers to see as soon as they open the catalog and help your staff get to them quicker at Checkout. โญ

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Online Payment: Enable payments in the online catalog

Accept online payments made directly in the catalog and make it easier for your customers to complete their purchases. ๐Ÿ’ฒ

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How to cancel an order

Did you make an order and need to cancel it? It's quick and easy, just follow the steps in this tutorial.

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How to make an order in the app

See how to make an order directly in the app and save it to be completed later.

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How to manage the pay later and accounts with Kyte

Offering the option to pay at a later date can improve your relationship with your customers and increase the chances of them coming back. Start managing this process with Kyte! ๐Ÿค๐Ÿฝ

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Understanding customer accounts

Learn how to manage receivables and store credits granted to your customers, a tool to build a healthier relationship with them. ๐Ÿค๐Ÿฝ

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How to make sales in person

Let's learn how to make your first of many sales with Kyte. This tutorial will also teach you how to link a customer to your sale, add a discount and select different payment methods.

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Splitting a bill across multiple payment methods

Customers asking to split a bill is an extremely common scenario for businesses. Learn how to split a payment between multiple forms of tender.

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Printing a receipt on a Bluetooth connected printer

The receipt can be shared on WhatsApp, social media apps, email or opened as a PDF but it can also be printed on a thermal printer connected to your device via Bluetooth.

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Selling by weight or length

Learn how to sell products in fraction. If you have a bakery, market, meat shop, hardware store or any other type of business that require you to sell products by the kilo, pounds, meters, inches, etc., this tutorial is for you.

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Adding observations to sales

Learn how to place information about the transaction with a couple of clicks.

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Selling a non-inventoried product

Learn how to use the "Quick Sale" tool to sell products that haven't been added to inventory. This feature can help you during those busy days when you need to sell something, but haven't had the change to add it to inventory just yet.

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Putting a sale on hold

Learn to pause a sale to continue later.

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Resuming sales on hold

Learn how to return to a previously paused transaction.

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Accessing your transactions history

See how many sales you've made, the amount sold and details on who bought what and when. You'll be able to select a period of time and get an overview of your transactions.

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Products &ย Inventory

Sharing products with a customer.

Send product information to customers. Share information such as picture and price via email, WhatsApp, or any other social network.

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How to add products to your Kyte account

Letโ€™s learn how easy it is to register your products by adding photos, prices, categories, and several other details!

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How to manage categories for your products

How to help your customers find what they want more quickly? You can separate your products into categories for easy navigation in your online catalog.

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Adding extra photos to the same product

Show your customers details of the products they are about to order and help them make a more informed purchase. ๐Ÿง

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How to edit a product

Products are always changing and this tutorial will show you how to easily edit them so your customers always have the most updated information.

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How to edit categories for your products

We know that things change, which is why this tutorial will show you how to edit or delete a product category.

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Sharing your online catalog on Kyte

Share your online catalog and make your business more visible online!

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How to manage your stock

See all the features that inventory management has to offer and better control the result of your sales, as well as how much to invest in new items.

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How to follow your stock movement history

Check the stock movement of your products and stay on top of what is sold and returned.

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How to enable stock management for your products

See how to enable inventory management on your Kyte and stay up to date with your inventory ins and outs.

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How to add or remove items from your stock

See how to add or remove items from your inventory manually, just enter the amount of products currently available and the system will update the history for you.

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How to delete a product

Need to remove or delete a product? Here is how you do it.

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How to create categories for your products

Help your customers find what they are looking for, create categories for your products in the online catalog.

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How to delete categories for your products

Do you need to remove or remove a category from your online catalog? This is how you do it.

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How to bulk import your product data

You don't need to add your products one by one, just upload all your data in bulk using a spreadsheet on Kyte's web version.

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Customer Directory

How to edit a registered customer

Learn how to add or update customer information so that you can change their name, phone number, address or anything else you need.

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Checking a customer's purchase history

Understanding your customer's shopping behavior is important for the success of your business. This tutorial will show you how to access their transaction history so that you can see what was bought and when.

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How to register a new customer

Add new customers accounts to Kyte, this way you can have all their information at hand when making a sale as well as when you decide to make a markting campaign by e-mail, text message or WhatsApp.

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How to manage your customers

Register your customers contact information and have quick access to their WhatsApp, email and address on the go. ๐Ÿ“‡

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How to delete a registered customer

Follow the steps in this tutorial to delete a customer already registered in your Kyte.

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Analytics &ย Reports

Accessing your profits.

Learn how to view your profit reports and gain deepen

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Viewing your top-selling products.

Do you know which products are selling the most? This tutorial will show you how to access a list of your hottest products.

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Generating a revenue report

Your revenue is the money your business made from its normal activities, usually from the sale of goods and services to customers. This tutorial will show you how to access this important piece of business information.

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Accessing a payment method report

How do your customers like to pay? This tutorial will show you how to access a payment methods report and give you the answer to this question.

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Accessing reports and analytics

Understanding how your business is doing is vital for your success. This tutorial will show you how to access sales, revenue, profits and more.

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Convert CSV File to Excel: How to Export Your Reports

CSV files have data separated by commas. Convert these files into Excel or Google Sheets and have greater control of your sales, customers and inventory using Kyte's detailed reports.

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Settings &ย Configuration

Hiding canceled transactions

Don't let canceled transactions get in the way. This is how you hide them from view. ๐Ÿ™ˆ

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Access your account on another device

Check out how to enter your account linked to your Apple ID on Android devices.

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Charging sales taxes

As a business owner, you might need to charge taxes on your sales. This tutorial will show you how to create the taxes that will be included on your sales.

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How to edit user information in your Kyte account

Need to update or correct any information about your Kyte users? Find out when this is possible and how to do the process through the app.

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Pairing Kyte with your Bluetooth thermal printer

Kyte works with most bluetooth thermal printers currently available in the market. This tutorial will show you how to pair your printer to your device use it on the app. ๐Ÿ–จ

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Can I use my catalog on my own domain?

Learn how to use Kyte's catalog on your on website domain!

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How to subscribe to Kyte's plans

Do you want to have greater control over your sales and results? Then sign up for Kyte's PRO plan and have all the resources you need to manage your business from wherever you are in the palm of your hands.

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Switching user accounts

Learn how to switch users on your Kyte account

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How to customize your receipt in Kyte

Customize your receipts according to the style of your business, it is quick and easy!

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Removing the decimal point

We know that cents are not used in all countries, so we are going to learn how to remove decimal points.

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Resetting user passwords in Kyte

Having difficulties accessing your app or need to change your Kyte user password? Here is how you can reset a password from within the account, while logged out and using the web version of the app.

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Allowing app permissions manually.

In order for Kyte to work properly we ask permission to use your camera, access your storage and location. This permission requests usually pop up when you first install the app, but sometimes you need to set them manually and this tutorial will teach you how to do just that.

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Changing the size of the receipt

Kyte receipts are optimised for 58mm and 80mm printers. This tutorial will show you how to change the size of the receipt in order to better suit your printer.

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Deleting all your data

Sometimes we need to start afresh. This tutorial will show you how to delete all your data from Kyte including sales, products and customers.

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How to add staff members to Kyte

Stay in sync with your whole team by bringing your staff to Kyte. You can create a customized user for each of them. ๐Ÿคœ๐Ÿฝ๐Ÿค›๐Ÿฝ

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Changing the currency symbol

Kyte will show the dollar sign by default but you can easily change that. This tutorial will show you how to change the currency symbol. ๐Ÿ’ฒ

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Using Kyte on multiple devices

Learn how to access your business information for other devices. This tutorial will show you how to access your data from a different account.

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Setting up delivery fees

Expand your business' reach by adding delivery fees for different areas and let your customers choose what suits them better. ๐Ÿšš

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How to edit or cancel your Kyte's plans

Do you need to change or cancel your subscription to the PRO plan? You can do this through the app or contact our support team for help.

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How to deactivate or delete users

Is there a user you no longer need in your account? You can deactivate it or delete it, whichever you prefer.

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How to download the Kyte app on Android

See how quick and simple it is to download the Kyte app to your Android device!

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How to download the Kyte app on iOS

See how quick and simple it is to download the Kyte app to your iOS device!

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Creating a Kyte account

Start using Kyte today! All you need to do is create an account, it is free, easy and will allow you access to our PRO plan for 7 days. Follow the steps and have access to all the features right now. ๐Ÿ˜Š

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Registering important business information

Increase your online presence by making it easier for your customers to find your business faster. Customize your online catalog with important details about your store and inform all your social media profiles. ๐Ÿ“

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How to enable guest login on Kyte

Would you like to promote your sales in our Online Catalog? Activate the options of login as a guest so that your customers must inform their delivery address and phone contact only.

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Receiving payments for sales on Kyte

Offer your customers the option to choose how they want to pay before completing their orders. ๐Ÿค‘

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How do I set up my shop to sell on Kyte?

Let's set up your store and start selling online? Learn everything about how to take that first step and start selling on Kyte today!

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Creating your online catalog

The online catalog is the easiest way to showcase your products and sell 24 hours a day, 7 days a week.

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Clear Cache to fix bugs on Android

When an app is installed or updated, some bugs might show app. This is how you can fix some of them.

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Server status

Find out if our servers are down.

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