The integration process of your Kyte catalog feed with Google Shopping is done mostly automatically by the system but some errors can occur and corrections need be made using the app.
Google Merchant Center defines some mandatory attributes for imported products. We will list them and suggest a fix below but if you need a more complete troubleshooting, tap here.
- Issues with ID or Code happen because the same code can be used on multiple products in Kyte but cannot be repeated on Google Shopping. If the error message Non-unique ID appears, change the code in the product details;
- Title or Product Name can present errors due to capital letters: Capital letters in product titles or characters are not recgnized, which can mean that all the platforms aren't in the same language which generates a recognition conflict. This change can also be made on the products details;
- To personalize the Description of your product in Kyte, use our HTML tips but beware of flaws in the code because they generate messages such as The description includes invalid characters or A short or missing description. You can test your code on W3 Coding Platform before adding it to the app;
- Erros can also happen with the Image_link of the photos added to the products. Kyte adjusts the file before the data is saved but message such as Promotional image overlay or Image too small may appear. Sometimes removing and adding the image to the app again might help, if not, you might need to use a different photo or file;
- Stock Availability is managed in the app but depending on the option chosen to present out-of-stock products in the catalog, error messages such as Incorrect values sent or Unclear value on the website may appear. To correct it, select Don't show on catalog so the products will be removed from the feed until there are itens to sell.
- Kyte doesn't allow products to be registered without a Price but if the value is smaller than the cost, Google Shopping won't accept the price. Also remember that to see your profit, it is necessary to add a cost to your products.
To help recognizing and fixing these issues, Google Merchant Center offers a tab called Diagnostics which has two main views:
The top data provides an overview of the items currently the feed and their status. As the analysis is constantly updated, these numbers may change, especially those that appear in the Pending Items box. To keep a closer eye on how your feed is changing, check the graph at the bottom and the analytics used to create them.
Under the analytics you will find a list of issues and their logs, including the number of affected products and an access link to details of those products. The logs are divided according to severity and vary from opportunities for improvement and issues that prevent your ads going online.
- Critical errors in the feed can lead to disapproval of product advertising and prevent ads related to the items to be posted. Products that go against Shopping ads policies can result in ad suspension for a period of time or even account blocking.
- Warnings are not so serious and don't result in product rejection but they do affect the quality of your feed, consequently slowing down the performance of related ads and campaigns. Google offers tips to help improve this performance so it is useful to keep an eye on them.
💡 Every change made on the app will update the feed so if you need them to appear immediately on Google Shopping, tap on Feeds and on Re-process feed.