WhatsApp Business was built to meet the needs of retailers and small businesses owners. The app comes with a series of features that can help you automate, sort, quickly respond to messages, and offer customers a stellar shopping experience over WhatsApp. It can also help you provide customer support and share relevant information with customers.
With WhatsApp Business, you can:
Create a Business Profile with helpful information such as address (with a map), business hours, a description of your business, e-mail, and a website.
Use Labels to easily organize customers and chats by new customer, new order, unpaid orders, completed orders, or create a new custom label.
Save Quick Replies to answer your most frequent questions in no time quickly. This feature works well as a FAQ directory to explain things like payment methods accepted, delivery area, return policy, etc.
Create Automated Messages to respond to customers instantly. You can set an away message for when you’re not on the clock and let customers know when to expect to hear from you. You can also create a greeting message to introduce customers to your business.