Skills Library

A guided tutor that teaches you to choose between 30, 60, or 90 days without a purchase based on each product's cycle, instead of using one number for everything. You apply it to a real product type and end up with a list of who has already passed that mark, the starting point for every other step in bringing those customers back.

A guided tutor that teaches you to recognize a real customer compliment, ask permission before using it, save their reply and place the approved compliment next to the offer it refers to. You close one real cycle, from the compliment to its use or to the record that it cannot be used.

A guided tutor that teaches which detail to log about a customer who already bought from you: the context of their last order and one real preference, and how to use that detail to open the next chat instead of treating a repeat buyer like someone new. You pick one real customer and complete the full cycle.

A guided tutor that teaches you to recognize the four real reasons to reach out (restock, add-on, seasonal, or new arrival), pick the right recipient for each reason, and respect a contact limit per customer or group. You apply this cycle to one real contact from start to finish.

A guided tutor that teaches you to rank inactive customers as Gold, Silver, or Bronze by average ticket, purchase frequency, and history, so you know who to contact first. With the order set, it walks you through the rest of one win-back cycle: a real reason for the contact, at most one final reminder, and a logged result. You pick one real inactive customer and complete the cycle from start to finish.

A guided tutor that teaches five real ways to recognize customers who already buy from you several times, without confusing that with an open discount for any customer. You pick one real repeat customer, apply one way, and walk away with a record of what was offered.

A guided tutor that teaches the three right moments to follow up with someone who showed real interest and then went quiet: two hours, one day, and three days after their last reply. You apply the sequence in real conversations, close things out with respect after the last attempt, and log the outcome across a 72-hour cycle.