Skills Library

A guided tutor that teaches you to present one main option and up to two alternatives, each with a clear difference, before you mention price. You bring the last real reply you sent a customer who asked "what do you have?" and leave with a practical task using a note on your phone.

A guided tutor that teaches you to organize your store's catalog into categories customers recognize, put your strongest products first in each one, and keep that same order across every channel where you sell.

A guided tutor that teaches what needs to be confirmed in writing before you consider an order closed: item with quantity and variation; price; payment; delivery or pickup; address; deadline; and the customer's confirmation. You bring a real order conversation and leave knowing which point still needs confirming in your routine.

A guided tutor that teaches the four pieces of information every price conversation needs to leave on record: name, what the person wanted, the date of contact, and permission to keep talking to them later. You bring a real conversation and leave with a complete record of one inbound contact.

A guided tutor that teaches you to acknowledge a price objection without arguing, find the real reason behind it with one short question, and respond only to that reason with a real difference from your store. You bring in a real conversation where a customer said "too expensive," and you leave with a practical task using the Customer Objection Response Assistant.

A guided tutor that shows where your first WhatsApp reply loses the customer: it's slow, doesn't say who's answering, misses part of the message, or skips a next step. You review a real chat, spot what's missing, and leave with a task to try on a new conversation.

A guided tutor that teaches you to recognize the four real reasons to reach out (restock, add-on, seasonal, or new arrival), pick the right recipient for each reason, and respect a contact limit per customer or group. You apply this cycle to one real contact from start to finish.

A guided tutor that teaches you to rank inactive customers as Gold, Silver, or Bronze by average ticket, purchase frequency, and history, so you know who to contact first. With the order set, it walks you through the rest of one win-back cycle: a real reason for the contact, at most one final reminder, and a logged result. You pick one real inactive customer and complete the cycle from start to finish.